- We will ship worldwide to all countries & use secure packing materials.
- We ship from the Netherlands through PostNL or DPD.
- Your items will be shipped as soon as possible after making your order.
The cost of shipping is calculated by the weight and dimensions of your parcel which is adjusted as items are added to your basket keeping you informed of a combined shipping costs throughout your shopping experience. To calculate the correct shipping you will need to choose your country from the drop down menu at checkout. Once you have confirmed your destination you then must choose either to send your parcel with or without tracking.
We recommended all parcels valued over £40 should be sent with tracking which will be Listed as Tracked from the Drop down Menu (Please Note – Standard / Airmail Shipping is Not Tracked)
Proof of shipping is obtained for all items shipped and if you choose tracked shipping your reference number will be added to your order upon dispatch.
If you choose not to add tracking your parcel will not be insured by the chosen mailing company and if a problem arises with your order we will assist you where possible however we cannot be held responsible for items lost/damaged in transit if tracking is not chosen / purchased at checkout.
By not paying for tracked shipping you are agreeing to the Terms & Conditions of the post office which clearly state items are not deemed lost for 5 weeks in Europe (or 6 weeks outside Europe), This means we are unable to contact or make any claims until this time has passed and following this time it can take another 3 weeks for the post office to reply .. Hence we recommend all buyers choose and pay for tracked shipping which will always mean the post office issue a full refund on any lost parcels once this time has passed. By not choosing to pay for tracking you are agreeing to these terms & you are agreeing to be patient and not make unfair claims before this time otherwise that will result in no future orders being processed.
Customs charges may be added to your order if you are ordering from outside the EU. These charges are enforced by the customs department of your country and any such customs / tax charges if incurred are the sole responsibility of the buyer and are not included in shipping costs calculated during your checkout process.